Service Desk
The service desks for all of the communities are open 24 hours. To reach your service desk dial 4 and the first four numbers of the building name, for example to reach Easton Desk dial (31) 4EAST [(with the exception of the North Hill which is (31) 4HILL)].

Call your Service Desk for:

• Immediate assistance by Resident Life staff
• Loaner keys
• Package pick–up
• Equipment loans
• Phone numbers to area restaurants
• Phone numbers for residents
• General information
• Contact with Resident Life staff on duty

South Campus Commons (SCC) #3
(31) 47598
Hours are weekdays 8:30am–4:30pm.

Call SCC #3 for questions about:

• Disciplinary conferences
• Research findings

Community Offices
South Campus (31) 47484
(North Hill, South Hill, and Leonardtown)

Denton (31) 44645

Ellicott (31) 47399

Cambridge (31) 47925

South Campus Commons (31) 46621

Your RD and CD can be reached at the Community Office. Call ahead to make an appointment with the staff member you would like to see. Hours are weekdays 8:30am-4:30pm.

Call your Community Office if you have questions about:

• Room Change Request forms
• Hall governance opportunities
• Blood Drive information
• Check-out procedures
• Mid–semester inspections
• Visitation policies
• Issues with roommates, floormates
• Room Selection process
• Room changes
• Pull-ins
• Suggestions for improving your community or floors
• Space reservations

Annapolis Hall (31) 42100
The Resident Life Director’s Office and offices for Assignments, Design and Publications, Student and Staff Development, Student Employment Center, Payroll and Accounting are all located in Annapolis Hall. Call ahead to make appointments with staff members that you would like to see. Hours are weekdays 8:30am-4:30pm.

Call Annapolis Hall with questions about:

• Room assignments information
• Resident Life publications
• Overnight Stay Program information
• Academic Support programs
• Billing appeals
• Petition for release from housing agreement
• Tutoring programs
• Program development
• Student Employment Center
• Summer jobs
• Work Study Program
• Jobs with Resident Life

Residential Facilities (31) 4WORK
Residential Facilities takes care of all of the maintenance and housekeeping in the residence halls. They have a 24-hour Service Center to direct your repair requests to the appropriate work crew.

Call Residential Facilities’ Service Center for requests about:

• Loss of power, lights, heat
• Problems with window screens
• Security deficiencies, damages to security hardware
• Changing light bulbs
• Pest control
• Plumbing problems
• Painting requests
• Furniture repairs
• Key or lock or door problems
• Housekeeping inquiries
• Snow removal

Housekeeping, facility maintenance and repairs for South Campus Commons are provided by South Campus Commons staff and are not provided by the Department of Residential Facilities. To request service or assistance, complete a work order at the South Campus Commons 24-hour service desk.

To find out their information about the services provided by Residential Facilities, you can refer to their Services Guide (one copy per resident to be found in your room at the start of the fall semester), or you can reach them at www.4service.umd.edu. Comments, compliments or complaints can be sent via this website.