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The Resident Life Information Systems Unit provides network connection support for over 9,000 residents living in resident halls as well as residents of University Courtyards, South Campus Commons, and Fraternity Row. All off-campus housing is supported by the Office of Information Technology (OIT). How do you get help?If you're getting connected for the first time, we suggest you pick up one of our "Getting Connected" booklets at your community front desk. If you're still having problems getting connected or you have questions, you can call our help desk 301-314-DATA. Support LayersThere are three layers in which residents should attempt to activate their data jacks.Layer 1: Using the Getting Connected manual, students can follow easy to understand step-by-step instructions. Layer 2: Call 4-DATA telephone technical support for help with any problems not covered in the Getting Connected manual. Layer 3: If the telephone support technicians are unable to solve the problem over the phone they will issue instructions for scheduling a field technician visit. Getting Connected ManualsFor your convenience we provide the "Getting Connected Manual" online to help you setup your computer for university network access.Download the “Getting Connected” booklet here Abode Acrobat Reader is required to view this manual.  Getting Connected Quick Checklist Want a quick, easy guide to getting connected to the Campus Network? Click here for a less in-depth version of the Getting Connected Manual. 4-DATA Telephone SupportOur phone support staff will gladly assist you with any networking question. If our phone support can't fix your problem, we will schedule one of our field technicians who will come to your room.During the Fall and Spring semester our normal hours of operation are Monday through Friday, between the hours of 1:00 pm and 6:00 pm. During Summer Sessions I and II our normal hours of operation are Monday through Friday between the hours of 8:30 am and 4:30 pm On-site Field TechniciansShould neither the Getting Connected manual nor the 4-DATA telephone support succeed in resolving connectivity issues, field technicians will be available for on-site support. In order to schedule a field technician visit, students must first have used both the Getting Connected manual and contacted the 4-DATA telephone support line. Instructions for scheduling a field technician visit will be provided by the 4-DATA telephone support operators, and field technicians will only be dispatched once a trouble ticket has been generated by a 4-DATA telephone support operator. |
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